Kontron AT8902M CLI Manual de usuario descargar pdf (Pagina 291)

AT8902M Getting Help

Page A - 3 AT8902M CLI Reference Manual

RETURNING DEFECTIVE MERCHANDISE

Before returning any merchandise please do one of the following if your product malfunctions:

• Call

1. Call our Technical Support department in North America at (450) 437-5682 and in EMEA

at +49 (0) 8341 803 xxx. Make sure you have the following on hand: our Invoice #, your

Purchase Order #, and the Serial Number of the defective unit.

2. Provide the serial number found on the back of the unit and explain the nature of your

problem to a service technician.

3. The technician will instruct you on the return procedure if the problem cannot be solved

over the telephone.

4. Make sure you receive an RMA # from our Technical Support before returning any mer-

chandise.

• Fax

1. Make a copy of the request form on the following page.

2. Fill it out.

3. Fax it to us at: North America (450) 437-0304, EMEA +49 (0) 8341 803 xxx

• E-mail

1. Send us an e-mail at: RMA@ca.kontron.com in North America ant at ____@_____.com

in EMEA. In the e-mail, you must include your name, your company name, your address,

your city, your postal/zip code, your phone number, and your e-mail. You must also in-

clude the serial number of the defective product and a description of the problem.

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Kontron AT8902M CLI Manual de usuario Pagina 291