Kontron AT8402 User Manual Manual de usuario descargar pdf (Pagina 87)

AT8402 Getting Help

Page A - 3 AT8402 User Guide

RETURNING DEFECTIVE MERCHANDISE

Before returning any merchandise please do one of the following:

• Call

1. Call our Technical Support department in North America at (450) 437-5682 or in EMEA

at +49 (0) 8341 803 333. Make sure you have the following on hand: our Invoice #, your

Purchase Order # and the Serial Number of the defective unit.

2. Provide the serial number found on the back of the unit and explain the nature of your

problem to a service technician.

3. The technician will instruct you on the return procedure if the problem cannot be solved

over the telephone.

4. Make sure you receive an RMA # from our Technical Support before returning any mer-

chandise.

• Fax

1. Make a copy of the request form on the following page.

2. Fill it out.

3. Fax it to us at: North America (450) 437-0304, EMEA +49 (0) 8341 803 339

• E-mail

1. Send us an e-mail at: [email protected] in North America and at: orderprocess-

[email protected] in EMEA. In the e-mail, you must include your name, your

company name, your address, your city, your postal/zip code, your phone number, and

your e-mail. You must also include the serial number of the defective product and a de-

scription of the problem.

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Kontron AT8402 User Manual Manual de usuario Pagina 87