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TIGH2U Server—Troubleshooting
Kontron Carrier Grade Server TIGH2U
Product Guide, rev.1.2, December 2009
110
7 Troubleshooting
This chapter helps you identify and solve problems that might occur while you are using the Kontron
Carrier Grade Server TIGH2U.
For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include
updates for BIOS and the baseboard management controller (BMC). Go to http://us.kontron.com/
support/ for information about the latest updates. In addition to the server firmware and files, also
update any drivers used for components you have installed in y
our system, such as video drivers,
network drivers, and SCSI drivers.
Kontron provides a package called the “Platform Confidence Test” that may help with your
diagnostics. Go to http://us.kontron.com/products/systems+and+platforms/
commuication+rackmount+servers/ip+network+server+nsc2
u.html for a link to this software.
If you are unable to resolve your server problems on your own, see Appendix C, “Getting Help” for
assistance.
7.1 Resetting the System
Before going through in-depth troubleshooting, first attempt to reset your system using one of the
methods below.
To do this: Press:
Soft boot reset to clear the system memory and reload the operating system. <Ctrl+Alt+Del>
Clear system memory, restart POST, and reload the operating system. Reset button
Cold boot reset. Turn the system power off an
d then on. This clears system memory,
restarts POST, reloads the operating system, and halts power to all peripherals.
Power off/on
7.2 Problems Following Initial System Installation
Problems that occur at initial system startup are usually caused by an incorrect installation or
configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a
specific software application, see Section 7.4.11, “Problems with Newly Installed Application
Software”.
7.2.1 First Steps Checklist
Is power available at the source?
Are the power supplies plugged in? Check the power cable on th
e back of the server and at the
power source.
Is the system power cord properly connected to the system? F
or AC-powered systems, is the
power cord plugged into a NEMA (National Electrical Manufacturing Association) 5-15R outlet for
100-120V or a NEMA 6-15R outlet for 200-240V?
Are all cables correctly connected and secured?
Are the processors fully seated in their sockets on the server board?
- Kontron Carrier Grade Server 1
- Legal Lines and Disclaimers 2
- Contents 3
- TIGH2U Server—Contents 4
- Contents—TIGH2U Server 5
- Revision History 7
- 1 Introduction 8
- 1.2 What Your Server Includes 9
- 1.3 Product Accessories 9
- Introduction—TIGH2U Server 10
- 2Features 11
- 2.1 Server Components 13
- 2.2 Back Panel 14
- 2.3 Front Panel 15
- DEK HJ GI F 16
- A B E F G H 17
- C D I J K L 17
- 2.4 Rear Panel Ethernet Ports 18
- 2.6.1 TAM Board Features 19
- 2.8 Hard Disk Drives 20
- 2.9 Riser Card Assembly 21
- TS000419 22
- 2.11.3 PCI Cooling Area 23
- 2.11.5 Fan Speed Control 23
- 2.12 Hardware Requirements 24
- 3.1 Before You Begin 25
- TS000423 26
- TS000422 27
- TS000273 28
- TS000467 29
- TS000274 30
- AF000810 31
- TS000275 32
- AC PS DC PS 33
- 3.4.1.1 Configuration Jumpers 35
- 3.4.1.2 BIOS Select Jumper 36
- TS000270 38
- 3.4.2.1 Memory RASUM Features 39
- 3.4.2.2 Supported Memory 39
- TS000300 43
- 3.4.3 Installing DIMMs 44
- TS000278-rev 45
- 3.4.5.2 Removing a Processor 47
- AF000769 48
- AF000772 49
- AF000773 50
- 4.1 Before You Begin 52
- 4.1.3 Cable Routing Reference 53
- 4.2.1 Riser Card Options 54
- TS000358 56
- TS000280 57
- Full-height Add-in Cards 58
- TS000425 59
- TS000426 60
- TS000427 61
- RMM2 NICIntel RMM2 62
- TAM Board 63
- TS000449B 64
- SFP Board 65
- TS000284 66
- TS000301 67
- Assembly 68
- TS000286 70
- TS000287 71
- 5.1 Before You Begin 73
- TS000455 74
- TS000429 75
- TS000457 76
- TS000458 77
- TS000430 78
- TS000431 79
- TS000433 80
- TS000456 81
- TS000434 82
- 5.3 Replacing the TAM Board 83
- TS000459 86
- TS000460 87
- TS000461 88
- TS000436 91
- TS000437 92
- Backplane Board 93
- TS000316 95
- TS000314 96
- TS000438 98
- TS000439 99
- TS000435 101
- TS000440 102
- TS000441 103
- TS000308 105
- 6 Server Utilities 106
- 6.2 Upgrading the BIOS 107
- 6.3 Clearing the CMOS 108
- 6.2.1.2 Obtaining the Upgrade 108
- 6.4 Clearing the Password 109
- 7 Troubleshooting 110
- Troubleshooting—TIGH2U Server 111
- TIGH2U Server—Troubleshooting 112
- 7.5 LED Information 115
- 7.6 BIOS Error Messages 116
- 7.6.1 BIOS POST Beep Codes 117
- 8 Warranty 118
- A.1 Emissions Disclaimer 119
- A.2 Intended Uses 119
- A.3 Safety Cautions 121
- Wichtige Sicherheitshinweise 122
- Consignes de sécurité 124
- B.1 Safety Compliance 129
- B.3.1 FCC (USA) 130
- B.3.4 VCCI (Japan) 131
- B.3.5 BSMI (Taiwan) 131
- Appendix C: Getting Help 132
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