7. Technical Support KOPS-Family - User’s Guide
14 www.kontron.com
7. Technical Support
For technical support, please contact our Technical Support department.
Tel: +49 (0) 8165/77 112
e-mail: support-keu@kontron.com
Web: http://www.kontron.com/support
Make sure you have the following on hand when you call:
• the unit part id number (P/No #),
• and the serial number (S/No #) of the unit (provide the serial number found
on the label, placed on the rear side of
the board).
Be ready to explain the nature of your problem to the service technician.
If you have any questions about Kontron Europe or our products and services, you
may reach us at the aforementioned numbers, or at: www.kontron.com or by writing
to:
Kontron Europe GmbH
Oskar-von-Miller-Str. 1
85386 Eching
Germany
7.1. Returning Defective Merchandise
Please follow these steps before you return any merchandise to Kontron Europe:
1. Download the corresponding form for returning a device with an RMA No.
[RMA (Return of Material Authorization)] from our website www.kontron.com /
Support /.RMA Information; contact our Customer Service department to obtain
an RMA No.
e-mail: service@kontron.com
2. Ensure that you have received an RMA number from Kontron Customer Services
before returning any device. Write this number clearly on the outside of the
package.
3. Describe the fault that has occurred.
4. Please provide the name and telephone number of a person we can contact to
obtain more information, where necessary. Where possible, please enclose all
the necessary customs documents and invoices.
5. When returning a device:
• Pack it securely in its original box.
• Enclose a copy of the RMA form with the consignment.
Corporate Offices
Europe, Middle East & Afr i ca
Oskar-von-Miller-Str. 1
85386 Eching/Munich
Germany
Tel.: +49 (0)8165/ 77 777
Fax: +49 (0)8165/ 77 219
info@kontron.com
North America
14118 Stowe Drive
Poway, CA 92064-7147
USA
Tel.: +1 888 294 4558
Fax: +1 858 677 0898
info@us.kontron.com
Asia Pacific
17 Building,Block #1,ABP.
188 Southern West 4th Ring
Beijing 100070, P.R.China
Tel.: + 86 10 63751188
Fax: + 86 10 83682438
info@kontron.cn
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